Tag Archives: Hospital

No. 1 word in online negative hospital reviews is 'told'

Dive Brief: “Told” is the single word most often associated with negative online hospital reviews, while “great” and “friendly” populate positive reviews, a new Penn Medicine study finds. The results underscore the need for providers to learn to communicate with patients through “caring language,” the authors say. They also point to the use of digital tools and data analytics to… Read More »

Telehealth and the law: What hospital executives should know about kickback and false claims rules

Want to connect with your physician but unable to drive? Feeling immobile or isolated in a remote rural location? The emergence of telehealth has given rise to the possibility of connecting with healthcare providers remotely, but there’s one snag for those who wish to offer it as a service: the law. At the federal level,… Read More »